Shipping policy
Shipping Policy
Global & Sustainable Shipping
At Santos, we deliver worldwide with a commitment to sustainability and efficiency.
Our products are shipped directly from our partner facilities to you — a model that helps reduce carbon emissions and unnecessary packaging, while allowing us to offer free or low-cost global shipping.
By choosing this approach, we reduce emissions by up to 50%, helping to protect the planet 🌍.
Import Fees
Please note that import duties or customs taxes may apply depending on your country’s regulations.
These charges are not covered by Santos, and we are unable to refund such costs once incurred.
We recommend checking your local import policies before placing an order.
Delivery Times
Because of our direct-shipping model, standard delivery takes approximately:
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2 to 12 business days, depending on your region.
Please keep in mind that shipping times can vary due to customs clearance or regional logistics delays.
Note: In rare cases, unforeseen circumstances may extend delivery times beyond our control.
Free Shipping Policy
We are pleased to offer free or discounted shipping based on your location and order value:
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United Kingdom and Europe: Free shipping on all orders.
All other international destinations may have variable rates, which are displayed at checkout.
Order Tracking
Once your order has been processed and shipped, you will receive a tracking code via email.
Tracking updates typically become active within 3–5 business days after dispatch.
You can use this code to monitor your shipment status and estimated delivery time.
Questions About Your Order?
For any inquiries or assistance regarding your order, please reach out to our customer support team:
📧 wearsantos.contact@gmail.com
We’ll be happy to help you track, manage, or update your order details.
This shipping policy applies to all international Santos orders.